Refund Policy
Last updated:
14-day money-back guarantee
If Dropsite Pro is not right for you, ask for a full refund within 14 days of any payment, the first one or a renewal. You don't need to give a reason.
How to ask for a refund
Email hello@dropsite.page from the address you use for Dropsite, or reply to the receipt you got from Paddle. You can also find your order and contact Paddle at paddle.net.
Who processes payments and refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders and handles payments, refunds and invoices. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
What happens after a refund
Pro ends right away. Your sites are not deleted at that moment: they switch back to the free 7-day lifetime, so you have time to save your work.
Cancelling without a refund
You can cancel at any time on the Billing page. You keep Pro until the end of the period you paid for and won't be charged again. Payments older than 14 days are not refunded, unless the law requires it.
Exceptions
We may decline a refund for an account closed for serious breaches of our Terms of Service, such as phishing or malware, where the law allows it. This policy does not limit any rights you have under consumer protection law.
Contact
Email: hello@dropsite.page